Shipping policy
Order Processing
All orders are processed within 1-3 business days after payment is confirmed. Processing times may be slightly longer during peak seasons or holidays.
Shipping Times: Since we operate on a dropshipping model, shipping times may vary depending on the supplier's location and the destination country.
- United States & Canada: 7-10 business days
- Europe: 10-12 business days
- Australia & New Zealand: 10-14 business days
- Rest of the World: 15-14 business days
These are estimated timeframes and may be affected by customs, postal delays, or unforeseen circumstances beyond our control.
Tracking Your Order: Once your order has been shipped, you will receive an email with a tracking number. Please allow 5-7 business days for tracking information to update in the system.
Multiple Items in One Order: If you purchase multiple items, they may be shipped separately to ensure faster delivery.
Customs and Import Taxes: Buyers are responsible for any customs duties, import taxes, or additional charges that may apply once the package reaches your country.
Wrong Address Disclaimer: It is the buyer's responsibility to ensure the shipping address is correct. We cannot guarantee address changes once an order has been processed.
Lost or Delayed Packages: If your order is significantly delayed or appears lost, please contact us and we will do our best to assist.
Questions? Please contact us at support@petnello.com.
Details & Specs
- Motor: 3 speed settings (8,000–21,000 RPM) and 30 g/cm torque
- Weight: 1.76 oz / 50 g
- Length: 4.9 in / 125 mm
- Width: 0.6 in / 17 mm diameter
- Battery: 3.7V lithium battery - 500 mAh
- Charger: USB-C fast charge
What's Included?
The Voodoo™ Customizer comes with everything needed to get started on engraving projects:
- The Voodoo™ Customizer engraving pen
- Carbide bit
- FREE GIFT: 30 diamond bits for a variety of surfaces
- USB-C fast charging cable
- Pen cap
- User manual
Shipping & Returns Policy
Order Processing: All orders are processed within 1-3 business days after payment is confirmed. Processing times may be slightly longer during peak seasons or holidays.
Shipping Times: Since the store operates on a dropshipping model, shipping times may vary depending on the supplier's location and the destination country.
- United States & Canada: 7-10 business days
- Europe: 10-12 business days
- Australia & New Zealand: 10-14 business days
- Rest of the World: 15-14 business days
These are estimated timeframes and may be affected by customs, postal delays, or other unforeseen circumstances.
Tracking Your Order: Once your order has shipped, you will receive an email with a tracking number. Please allow 5-7 business days for tracking updates to appear.
Multiple Items in One Order: Items may be shipped separately, so you may receive more than one package on different days.
Customs and Import Taxes: Buyers are responsible for any customs duties, import taxes, or additional charges that may apply once the package reaches their country.
Wrong Address Disclaimer: Buyers are responsible for ensuring the shipping address is correct. Address changes may not be possible after processing.
Lost or Delayed Packages: If a package is significantly delayed or appears lost, please contact us and we will do our best to help.
Questions? Please contact us at support@petnello.com.